What to Expect When You Call Us
Anytime you call our office, we hope you have a positive experience. The information below will help you to know what to expect when you call. If at any time you have questions, please let us know as we are here to help you.
To make your initial appointment with us, please call 616-772-1733 or come to our office at 300 S. State Street Suite 10, Zeeland , MI 49464.
When you call, an assistant will ask for your current insurance information and then discuss your needs in order to match you with the right counselor. All information discussed is held in strict confidence.
For your first appointment, we ask that you come 15 minutes early to complete paperwork and allow us to get a copy of your insurance card.
Your first visit will typically last between 50 to 60 minutes. The counselor will review your history with you and determine your expectations from these services in order to figure out the best way to help you. Cost of services and billing will be discussed between you and your counselor. They will figure out your fee, which is based on either your family income or your insurance policy.
All co-pays must be paid at the time of your appointment.
If you need to cancel your appointment, please call at least 24 hours prior to the appointment, otherwise you may be charged.
Monday – Thursday 8 a.m. – 5 p.m.*
Friday 8 a.m. – 3 p.m.*
*The administrative staff is not available from 12:15 to 1:15 each day for lunch.
Contacting us after-hours
If you are calling after hours, please leave a message and we will get back with you the following work day. If you are in an immediate crisis or an emergency, please call 911 or go to the nearest emergency room. If you do not have a life-threatening situation and would like to speak to someone, you can call our on-call number at 616-834-4587.
If we need to close our office unexpectedly due to weather or other events, there will be a message on our phone telling you the reason we are closed and when we will re-open.
Winning At Home Wellness Center
300 S. State Street Suite 10
Zeeland, MI 49464